Frequently Asked Questions

PICK UP AT STORE

When will my order be ready for pickup in-store?

Order online before 2pm and pick up the same day or next day if you order after 2pm – check the product page for confirmation. Subject to inventory availability.

We will email you once your order is completed and ready for pick up. Though, if you try to pick up your order before you receive this email, it likely won't be ready for you. So the moral of the story: wait for that pick-up email!

How do I pick up my purchase?

It's super easy. You'll receive a few emails from Mark's: a confirmation email that your order has been received, another email stating your order has reached our fulfilment system, and a third email letting you know that your order is ready for pick up. Once you receive the third email, you're all set to pick up your order.

Where will I pick up my item in-store?

That's a solid question. Simply ask any store associate or head to the checkout counter and provide your name or order number. And voila, your order will be handed to you.

Do I need to bring anything with me when I pick up my order?

All you need to bring is a valid government ID and your order confirmation email.

Is there a minimum purchase amount required?

We wouldn't do that to you. There are no minimums. You can use Click & Collect to order anything - even our cheapest pair of socks. And who doesn't need socks?

How long will my item(s) be held?

Once you receive the confirmation email that your items are ready for pick up, you'll have 10 days to retrieve your order. That's plenty of time!

Can I get someone else to pick up my order for me?

You sure can, as long as you added them to your authorized pick-up list when you checked out. They'll just need to bring a valid government ID.

Can I buy gift cards online and pick them up in store?

You sure can. Who are we to stand in the way of you picking up gift cards?

Can I pick up my order at any Mark's store?

Select Mark's stores are indeed pick-up locations. You can see which stores are Click & Collect pick-up location when going through the checkout process and selecting your store.

Can I use "Express PayPal" if I want to pick up in store?

No, you'll need to use the regular checkout process in order to choose a pick-up store. But the good news is, once you select your pick-up store, you'll be able to choose PayPal as your method of payment. So it's still win-win.

What happens if I'm unable to pick up my order?

Hey, we get it. Life happens. But not to worry, if you can't make the pick-up deadline - outlined in your pick-up email - the order will automatically be refunded to the method of payment you used. And if you still want those items, you'll need to reorder them through the marks.com website. See, no big deal, right?

What if my pick up at store order is cancelled?

In circumstances beyond our control, such as inventory availability, we may have to cancel your pick up at store order after it is placed.  You will be notified via email and your form of payment will be refunded.  If you still want your product(s) please place a ship to home order. 

Free shipping available† 

Free shipping applies to orders of $99 or more*.

†Qualifying amount may change. The free shipping credit applies to the shopping cart total of $99 or more (prior to taxes).

SHIP TO HOME

What is your method of shipping?

To ensure your order is delivered safely and directly to you a shipping carrier is automatically determined by Mark’s.

What are your shipping fees?

Orders will be charged a standard shipping charge of $8.50 plus applicable taxes. We will not charge you taxes on Gift Cards.

When will my order be delivered?

At Mark's, our goal is to have your order delivered within 3-7 business days (remote locations may take longer).
 

How can I track my order?

As soon as your order is shipped, you will receive an update email with the tracking number that will enable you to track your order online. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

Why did I receive more than one order confirmation and shipping notification?

You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you will see separate charges.

Delivery Information

Once your order is placed on-line you will be emailed an initial email notice about your order (sub-total, promotions, discounts, shipping fee and taxes) and the total charged to your method of payment.

Credit cards are pre-authorized with the purchase amount at the time the order is placed and the card is fully charged when items are shipped. If you have also used a Mark's, the total amount will be reflected in the balance charged to your credit card. This information will be sent to the email address you provided to us in your order, so please ensure you provide us with the correct information.

You will receive an email confirmation with the order number associated with your order, you will need this number to inquire about your order if you are a registered customer (so that you can track your order online) or when/if you call customer service about your order.

As soon as your order is shipped, you will receive an update email with the tracking number that will enable you to track your order online.  

Your order will arrive with a Packing List. Do not throw this out, since this is the receipt Mark's requires for you to exchange or refund your order.

If you do not receive your goods within 10 business days, please contact us at marks.customer.service@canadiantire.ca or  1-866-339-1626.

You will receive an initial email confirmation that your order has been submitted, with the amount of your order, any shipping, promotions, applicable taxes and total amount. When your order has been shipped you will receive a confirmation email. Your order may be split and sent in multiple shipments in order to get your items to you faster! If this happens, you will receive multiple shipment notifications.

If you used a credit card for your method of payment it will be pre-authorized at the time the order is placed and charged when the items are shipped, if items are shipped separately you may see separate charges.

Can you ship outside of the country?

At this time we do not ship outside of Canada.

How much does Standard Ship to Home delivery cost?

The cost of Ship to Home delivery is based on the size and the combined weight of the products in your order, the delivery distance and in some cases, location-specific characteristics.

You can view the estimated shipping fee on any eligible product page by entering your postal code after clicking ‘Enter Postal Code for Eligibility & Fees’. This will calculate an estimated shipping fee for the product that you are currently viewing. The final shipping fee is based on your full order, which is calculated and displayed during the checkout process.

Items cannot be delivered to all P.O. Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH. 
 

Can you ship outside of the province and country?

Due to tax requirements, we are unable to ship across provincial borders. At this time, we also do not ship outside of Canada. 

 
How do I set up a delivery?

Once you have selected the item(s) you would like to purchase, select ‘Ship to Home’ and then click on the 'Add to Cart' button. You can also click ‘Change to Ship to Home’ in the cart if you originally selected another option on the product page. Ensure your complete shipping address, including postal code, is entered correctly to get an accurate shipping estimate and avoid delays or cancellations.

Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.

For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.

 
What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

Standard Delivery: for detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At the time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.

In-Home Delivery: The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack: The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. For all bulk item delivery service, a signature is required. 

Why is my area not eligible for delivery?

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry or plane service for delivery. Also, some P.O. Boxes are not eligible for delivery.  

Heavy and/or oversized (66-350lbs and/or 120-350 in any direction) products are only available for delivery to addresses within 100km of your selected Canadian Tire store. Find additional information regarding Heavy/Oversized shipments here.  
 

Why are some items not available for home delivery?

Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to their size and/or weight or due to certain characteristics such as: heat/cold sensitivity, dangerous/hazardous (flammable, corrosive, combustible, etc.)

 
Why was only part of my order delivered?

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

SAME-DAY DELIVERY

With the pending plastic bag ban, how will my item(s) be packaged for delivery? 

As stores work through their remaining plastic bag inventory, Same-Day Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be validated and reflected on your receipt.

What is Same-Day Delivery?

You can now place an order on marks.com and lequipeur.com to get eligible products faster! Same-Day Delivery is available for delivery seven days a week, for select stores and postal codes. Orders will be delivered the same day or the next day, depending on when the order was placed.

Where is Same-Day Delivery available?

Same-Day Delivery is available at select Mark's and L'Équipeur locations. You can check if your order is eligible on any product page or in your shopping cart.

How much does Same-Day Delivery Cost?

Same-Day Delivery starts at $9.99 per order. You can check estimated shipping fees on the product page or in your cart prior to checkout. The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart. 

When will I receive my order?

You can visit a product page or see Ship to Home options on the cart page to see when a Same-Day Delivery order would be delivered.

What should I do if there is a problem with my order?

If there is an issue with your order, please contact 1-866-339-1626

Can I get contactless delivery?

Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.

What can I order for Same-Day Delivery?

Most products are available for Same-Day delivery. Hazardous items, items that are oversized, or heavy may be excluded for eligibility. 

How far can you delivery from a store with Same-Day Delivery?

Same-Day Delivery is available for any delivery addresses that are within 10km from eligible stores.

Will the delivery fee be refunded if I return my order?

No, the delivery fee associated with Same-Day Delivery is non-refundable.

How do I track my order?

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.

What is Same-Day Delivery?

You can now place an order on canadiantire.ca to get eligible products faster! Same-Day Delivery is available for delivery seven days a week (excluding public holidays), for select stores and postal codes. Orders will be delivered the same day or the next day, depending on when your order is placed.

 
What can I order for Same-Day Delivery?

Most products are available for Same-Day delivery. Some items that may be ineligible include those that are potentially hazardous, oversized or heavy. 

 
How much does Same-Day Delivery Cost?

Same-Day Delivery costs $9.99 per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart. 

 
How will my item(s) be packaged for delivery? 

Same-Day Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be verified and reflected on your receipt.

 
Where is Same-Day Delivery available?

You can visit a product page or see Ship to Home options on the cart page to see the estimated delivery date. Once the delivery person has picked up your order, you will receive a tracking link by email with an updated estimate. You will also receive an SMS notification when your order is on its way and again when the delivery driver is approaching.

 
How will my order be given to me? Can I get contactless delivery?

Yes, when you checkout you will have you will have the option to select “Hand it to me” or “Leave it at door”. You can learn more about each of these options below: 

Hand it to me: Selecting this option ensures that your high-value order will be delivered directly into your hands. For added security, the carrier will require that someone is present and available at the delivery location to receive the package and provide a signature (as needed). This option is recommended for high-value orders and orders being delivered to areas with a high risk of porch piracy. If you aren’t present/available to receive the delivery, your order will be returned to the store and it will be available for you to pick up for 3 days. After 3 days, your order will be cancelled and the order amount will be refunded (excluding the Same-day delivery fees).

Leave it at door: Selecting this option instructs the carrier to conduct a contactless delivery by leaving your order at the doorstep or in the lobby/reception area of the delivery address. While this option offers convenience, it increases the risk of theft and damage to your order. We recommend selecting this option only if you are confident in the security of your delivery location and are willing to accept responsibility for any potential order loss or damage. 
 

What should I do if there is a problem with my order, or it is missing? 

Please contact 1-866-SHOP-CTR (1-866-746-7287)* for assistance. Please note that the store and carrier should not be contacted in this case as an investigation is required.

 
What happens if my order cannot be picked up or delivered by the carrier?

You will receive an email letting you know that delivery was unsuccessful. Your order will then be held at the store for 3 days for in-store pickup. Unfortunately, at this time, Same-Day carriers can only make one delivery attempt.

 
How do I return my Same-Day order after delivery?

Same-Day orders can be returned to the store. You will need to please bring your order in store for returns or exchanges.

ORDER STATUS & MODIFICATION

How do I check the status of an order I have placed?

As soon as your order is shipped, you will receive an update email with a tracking number that will enable you to track your order online. If you are a registered customer, you may also track your order online via the "My Account" page located in the ORDER HISTORY section. If you do not receive your goods within 10 business days, please contact us by marks.customer.service@canadiantire.ca or 1-866-339-1626

I realized that I made a mistake after placing my order - can you change it for me?

e regret that we are unable to change orders after they have been submitted. We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s store or mail your product back to us for refund. For full details of our return policy, please CLICK HERE.

Can I cancel my order?

Our system is designed to process and ship orders immediately however you may have a small window of time to cancel your order via the following methods:  

• Click on the 'Cancel Order' button on the order confirmation page that is displayed immediately after you place an order
• Click on the 'Order Status' link on your confirmation email
• Call our Customer Service team immediately at: 1-866-339-1626

We have a 100% satisfaction guarantee, so if you're not satisfied with your product once you receive it, you may visit any Mark’s store or mail your product back to us for refund. For full details of our return policy, please CLICK HERE.
 

I forgot to add an item to my order. Can you add it for me?   

We are unable to add items to orders after they have been placed. However, you can simply place another order with your missing item.

PAYMENT TERMS

What methods of payment do you accept online?

• MasterCard / Masterpass
• Visa.         
• American Express
• Visa/MasterCard Debit
• PayPal
• Mark’s Gift Cards CLICK HERE
   

When are online payments processed?

Credit cards are not charged until order items have been shipped. For your security, your billing name and address should match that of the credit card used for payment. We reserve the right to cancel any order that does not meet the above criteria.
 

Promotion & Discount Codes

Many promotions and discounts featured on lequipeur.ca will be applied automatically in the Shopping Cart. However, in some instances, you may receive a Promotion/Discount Code that you will need to enter during Checkout.

Follow these simple steps:
In your Shopping Cart, or on the Payment page or the Review Your Order page during Checkout, enter the Promotion/Discount Code.

Click "Apply".

If your order meets the requirements for the Promotion/Discount Code, the discount will be displayed immediately in the payment summary.

Please note: Promotion/Discount Codes are case sensitive. A code must be entered exactly as it appears.

Sales Tax

Government laws require that we charge applicable sales tax on all taxable orders.

GST is charged on all orders. Unfortunately, we cannot verify GST-exempt status at the time an order is placed online. If you are eligible for a GST-exemption, please file a rebate claim is available on the Canada Revenue Agency website.

Retail sales tax (RST) is applied to taxable orders based on the shipping destination. Our online order system is able to apply only RST exemptions based on the tax status of the good and not the purchaser. If you are eligible for an RST-exemption that was not applied to your order, please file the applicable rebate claim with your provincial tax office or contact our Customer Service Department at 1-866-339-1626.

Sales tax is not applicable on the purchase of Online Gift Certificates or Retail Store Gift Cards; however, taxable items paid for with an Online Gift Certificate or a Retail Store Gift Card will be charged applicable sales tax.

Can I pay for my purchase with a combination of credit cards?

We can only accept one credit card per transaction.
 

If I place an order to be picked up in another province, which sales tax rate will I be charged?

When you place an order with a store in another province, that province's sales tax will be applied to your order. Some provinces collect PST plus GST, some collect GST only, and some collect HST only.

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.
 

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Mark's requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-339-1626 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.

What are your GST or QST numbers?

Both numbers provided below are for Mark’s Work Warehouse Ltd.:

GST number: 10353 1919 RT0001

QST number: 10024 77757 TQ0001

PayPal is an alternate method for purchasing your order on Marks.com and L'Équipeur.com. It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

PayPal Conditions

If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.

Once you have been redirected to paypal.com, you will have 25 minutes to complete the payment before your order is dropped.

If PayPal is used for payment, the item(s) may be returned to our Marks retail store locations to receive a refund. Paypal returns at our Marks retail store locations will credit the debit or credit card attached to your paypal account. 

How does PayPal work?

PayPal is used to securely send payments over the internet. You can choose to pay from your PayPal account balance, a credit card, debit card, or bank account. To make a PayPal purchase, select PayPal during checkout on the Marks website and choose your method of payment. Your funds are transferred immediately and securely.

What is different about PayPal Express Checkout?

You may see the PayPal button or link while in your shopping cart; this allows you to skip steps in the checkout process to submit your order faster than regular checkout. By clicking this link, Marks.com will use the default shipping and billing address and payment information associated with your PayPal account that you’ve already set up. You will be directed to PayPal without having to enter any information into the checkout process in Marks.com.

If you’ve signed into Marks.com account while shopping and have an address setup as part of that account, PayPal Express Checkout will still use the shipping and billing address associated with your PayPal account and not your Marks.com account. 

How Do I Create a PayPal Account?

To get started, simply fill out the PayPal registration with your desired account type, country of residence, home address, and login information.

Sign up for PayPal

How secure is PayPal?

PayPal is highly secure and committed to protecting the privacy of its users. Its industry-leading fraud prevention team is constantly developing state-of-the-art technology to keep your money and information safe. When you use PayPal to send money, recipients never see your bank account or credit card numbers.

How Do I Contact PayPal Customer Service?

For the fastest response, you may access the user-friendly Help Center. Developed by the PayPal Customer Service team, this Help Center contains a comprehensive information database. Simply type a question into the search box to receive a complete answer.

If you do not find the information you need in the Help Center, PayPal Customer Service representatives are available to assist you. Send an email for a prompt response or contact PayPal directly by phone:

Customer Service: 1-402-935-2050 (a U.S. telephone number)

4:00 AM PDT to 10:00 PM PDT Monday through Friday

6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday