- Returns Policy
- Accessibility Plan
- Pricing Policy
- Privacy Policy
- Terms of Use
- Accessibility Policy
What Is Mark's Return Policy?
Please return your unused, unworn or Manufacturer defective item within 100 days, with your original receipt for a full refund (minus the shipping charge).
- All returns without a receipt will be credited to a store merchandise card, at the lowest system price in the last 14 months.
- All returns with a gift receipt will be credited to a merchandise card at the price paid on the gift receipt.
- Shipping charges for online orders can not be refunded.
- Jumpstart donations will not be refunded.
- Refunds will be in the same form of payment originally used for the purchase. If PayPal is used for payment, the item(s) may be returned to our Marks retail store locations to receive a refund. PayPal returns at our Marks store locations will credit a debit or credit card.
- Excludes select online Clearance items noted as "Final Sale" which will not be refunded.
For more information, please visit our Returns page.
Last Updated October 2023
Who is Canadian Tire?
For purposes of this Accessibility Plan, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark’s), FGL Sports Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.[1]
Background
The Accessibility for Ontarians with Disabilities Act (AODA) was adopted in 2005 with a goal of making Ontario completely accessible for individuals with disabilities by 2025. To reach this goal, businesses and organizations that provide goods and services to people in Ontario, are required to meet certain accessibility standards in 5 areas: (1) Customer Service; (2) Information and Communications; (3) Employment; (4) Transportation; and (5) the Design of Public Spaces.
Canadian Tire is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. In 2012 we implemented an Accessible Customer Service Policy to ensure that people with disabilities are given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.
The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which incorporates the remaining 4 accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR.
The following accessibility standards are applicable to Canadian Tire under the IASR:
1. General Requirements
2. Information and Communications
3. Employment
4. Design of Public Spaces
In accordance with the IASR, Canadian Tire will:
· Establish, review and update this Accessibility Plan
· Post this Accessibility Plan on Canadian Tire’s public website at www.canadiantire.ca
· Provide this Accessibility Plan in an accessible format, upon request
· Review and update this Accessibility Plan at least once every 5 years
Purpose
The purpose of this Accessibility Plan is to outline Canadian Tire’s strategy to prevent and remove barriers to address the current and future requirements set out under the IASR.
Integrated Accessibility Standards Regulation
General Requirements
Training
Commitment:
We are committed to implementing a process to ensure that all employees, volunteers, third party contractors who provide goods, services and facilities on behalf of Canadian Tire, and persons participating in the development and approval of Canadian Tire’s policies, are provided with appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.
Planned Action:
In addition to the training we provide to our employees under the Accessibility Standard for Customer Service, we will provide training to our employees, volunteers, persons who participate in developing the organization’s policies and other staff members who provide goods, services or facilities on behalf of Canadian Tire on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the individual’s actual duties.
Since January 1, 2015 wee complete the required training of our employees, volunteers, persons who participate in developing the organization’s policies and other staff members. In order to meet this obligation, we:
· Develop appropriate training content.
· Deliver training to employees, volunteers and others required to participate.
· Maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.
· Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.
Self-Service Kiosks
Commitment:
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.
Actions Taken:
Should we design, procure or acquire any self-service kiosks on or after January 1, 2014, we will have regard to the accessibility for persons with disabilities. We will ensure that any employees involved in the procurement or acquisition are apprised of the need to consider accessibility features in choosing the appropriate self-service kiosk.
Information and Communication Standards
Commitment:
We are committed to making company information and communications accessible to persons with disabilities. We will incorporate new accessibility requirements under the Information and Communication Standard to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.
Actions Taken:
1. Emergency Procedure, Plans or Public Safety Information
Effective January 1, 2012, public safety information that is prepared by Canadian Tire and made available to the public will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.
2. Accessible Websites and Web Content
In order to ensure all of our internet websites, and all content posted on those websites since January 1, 2012, is accessible, we are continually working to improve our digital assets and aim for all our digital properties to be WCAG 2.0 AA compliant.:
3. Feedback
Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty.
4. Accessible Formats and Communication Supports
Where a request for an accessible format or for communication supports is received, we will:
· Consult with the individual making the request to determine their accessibility needs and what would be a suitable format or support.
· Provide the requested information in a timely manner.
· Provide the information at regular cost (if any).
Employment Standards
Commitment:
We are committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.
Actions Taken:
The following measures were implemented effective January 1, 2012:
1. Workplace Emergency Response Information
In situations where we are aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information are provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability. These individualized emergency response plans are:
· Communicated to the employees’ respective manager and Safety personnel, where the employees’ consent has been obtained and on an as needed basis.
· Reviewed and assessed on an ongoing and regular basis to ensure that accessibility issues are addressed.
2. Recruitment General
We will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· Specifying that accommodation is available for applicants with disabilities on job postings.
3. Recruitment, Assessment and Selection
We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials and processes to be used in the assessment/selection process. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· If a selected applicant requests an accommodation, consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant’s accessibility needs.
4. Notice to Successful Applicants
When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· Inclusion of notification of Canadian Tire’s policy on accommodating employees with disabilities in offer of employment letters.
5. Informing Employees of Supports
We will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to a disability. This will include:
· Informing current employees and new hires of Canadian Tire’s policies supporting employees with disabilities.
· Providing information under this section as soon as practicable after the new employee begins employment.
· Keeping employees up to date on changes to existing policies on job accommodations with respect to disability.
6. Accessible Formats and Communication Supports for Employees
Where an employee with a disability so requests it, we will provide or arrange for provision of suitable accessible formats and communication supports for:
· Information that is needed in order to perform the employee’s job.
· Information that is generally available to employees in the workplace.
In order to meet this obligation, we will consult with the requesting employee to determine the suitability of an accessible format or communication support.
7. Documented Individual Accommodation Plans/Return to Work Process
Our existing processes include steps that we will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.
We will review and assess the existing processes to ensure that they include a method for the development of documented individual accommodation plans for employees with a disability, if such plans are required.
We will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:
· The manner in which the employee requesting accommodation can participate in the development of the plan.
· The means by which the employee is assessed on an individual basis.
· The manner in which we can request an evaluation by an outside medical or other expert, at Canadian Tire’s expense to assist us in determining if and how accommodation can be achieved.
· The steps taken to protect the privacy of the employee’s personal information.
· The frequency in which individual accommodation plans will be reviewed and updated and the manner in which this will be done.
· If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
· The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.
· If individual accommodation plans are established, ensure that they include:
§ Individualized workplace emergency response information.
§ Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:
· Information that is needed in order to perform the employee’s job.
· Information that is generally available to employees in the workplace.
· Any other accommodation that is to be provided to the employee.
8. Performance Management, Career Development and Redeployment
We will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:
· When using our performance management process in respect of employees with disabilities;
· When providing career development and advancement to our employees with disabilities;
· When redeploying employees with disabilities.
In order to meet this obligation, we will review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance with the IASR.
Design of Public Spaces Standards
Commitment:
We will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.
Actions Taken:
Canadian Tire has procedures in place to prevent service disruptions to the accessible parts of our public spaces. In the event of a disruption, we provide notice of the reason for the disruption, the anticipated duration of the disruption and a description of alternative facilities or services that are available.
We have processes and procedures to maintain our public spaces. In order to meet our obligation, we review and update the processes and procedures and make updates as needed to meet compliance with the IASR.
For more information
For more information on this Accessibility Plan, or for a copy of this plan in an accessible format, please contact Canadian Tire by any of the following means:
By telephone: English: 1-800-387-8803
French: 1-800-565-3356
By email: customerservice@cantire.com
By regular mail: Please forward your comments & questions to the following address:
PO Box 2000, Station Main
Welland, ON
L3B 5S3
[1] Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own accessibility plans that are consistent with this plan.
Pricing Policy
Mark's has attempted to match online prices to those in store; however online prices, product and service selection and availability, and sale effective dates may differ from those in store and may vary by geographic region. Market conditions and competitive pressures may cause prices and availability to change without further notice. Additionally, although great care is taken in the production of the www.marks.com web site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.
All sale prices end at 1:59am ET of the posted end date.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.
www.marks.com offers limited-time sales values, special buys and items at Mark's' everyday low price. Regular prices shown are the prices at which the products have been sold by Mark's as of the date of issuance indicated.
All advertisements on www.marks.com web site are merely invitations for you to order goods or services from Mark's, and are not offers to sell by Mark's. A correctly completed Review and Submit page delivered by you to Mark's constitutes your offer to purchase the goods or services listed in your order. Your order shall be deemed to be accepted only at the point when Mark's sends a shipping confirmation email to the email address you provided. If you wish to cancel an order, you may request a cancellation by sending an email to us at marks.customer.service@canadiantire.ca. However, your cancellation request may not be effective if we do not receive and process your cancellation request before we confirm shipment of your order.
Mark's reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Mark's believes that customer conduct violates applicable law or is harmful to the interests of Mark's or any Third Parties.
Products may be purchased for delivery to an address located in Canada only. All sizes quoted are approximate. Some items shown may require assembly.
Please see "Help/Contact Us" for more information about shipping, our returns/exchanges policy and FAQ.
Privacy Policy
OUR COMMITMENT TO YOUR PRIVACY
Mark’s is a part of the Canadian Tire family of companies and we adhere to Canadian Tire's Privacy Charter, which governs how we collect, use, disclose and protect your personal information. For full details, click here to view Canadian Tire's Privacy Policy or click here to review the Privacy Charter which explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.
Certain Mark's stores are owned and operated by independent dealers or franchisees. As independent businesses, these dealers and franchisees are responsible for adopting their own privacy policies to protect your personal information in a manner consistent with this Privacy Charter.
FREQUENTLY ASKED QUESTIONS
Click here for a list of frequently asked questions regarding our Privacy Charter.
PRIVACY INQUIRIES AND REQUESTS-HOW TO REACH US
GENERAL PRIVACY INQUIRIES
For general privacy inquiries or to opt out of receiving communications from us you may contact us through email, by phone or in writing. You may also opt out of receiving further communications by clicking "unsubscribe" at the bottom of any electronic message you have received from us.
BY EMAIL: privacyoffice@cantire.com
BY MAIL: c/o Canadian Tire Canadian Tire Corporation, Limited
2180 Yonge Street
P.O. Box 770, Station K
Toronto, ON
M4P 2V8
Re: Privacy Inquiries
All requests for details regarding what personal information we have collected and maintain about you must be made in writing and submitted by mail or fax.
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE.
Your use of www.marks.com/www.lequipeur.com is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using www.marks.com/www.lequipeur.com, you signify your acceptance of these Terms and Conditions.
Mark's/L'Équipeur Work Wearhouse Ltd. ("Mark's/L'Équipeur") may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the www.marks.com/www.lequipeur.com web site. Your continued used of the www.marks.com/www.lequipeur.com web site signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.
OWNERSHIP
The www.marks.com/www.lequipeur.com web site, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of Mark's, and/or its various subsidiaries, affiliates, third party providers and distributors ("Third Parties"), and are protected under the copyright laws of Canada and other countries. None of the content found on this web site may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of Mark's and/or the applicable Third Parties.
Mark's Work Wearhouse, Mark's Work Wearhouse and Design and all other related trademarks and design marks displayed on www.marks.com/www.lequipeur.com (collectively, the "Trademarks") are registered and common law trademarks of Mark's. Other trademarks and design marks appearing on this web site are trademarks of their respective owners. Nothing contained on www.marks.com should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the express written permission of Mark's or such other party that may own the applicable trademarks.
USE OF SITE
Neither the www.marks.com web site nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Mark's, except that you may download, display and print the content presented on www.marks.com for your personal, non-commercial use only. Unauthorized use of www.marks.com and/or the content contained on www.marks.com may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this web site. The use of such content on any other web site or in any environment of networked computers is prohibited.
You are prohibited from contributing, posting or transmitting to this web site any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
The www.marks.com web site is not intended for use by children under the age of 13. Use of the www.marks.com web site is void where prohibited by applicable law.
In its sole discretion, in addition to any other rights or remedies available to Mark's and without any liability whatsoever, Mark's at any time and without notice may terminate or restrict your access to any component of www.marks.com.
USER NAME AND PASSWORD
Your www.marks.com web site account may be accessed only by use of your login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Mark's representative. Mark's recommends that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.
All login names and passwords remain the property of Mark's, and may be cancelled or suspended at any time by Mark's without any notice or liability to you or any other person. Mark's is not under any obligation to verify the actual identity or authority of the user of any login name or password.
You must immediately notify Mark's of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.
PRIVACY
You have read the Mark's Privacy Policy, the terms of which appear on www.marks.com and are incorporated into these Terms and Conditions, and agree that the terms of such policy are reasonable. You consent to the collection, use and disclosure of your personal information by Mark's and/or Third Parties in accordance with the terms of and for the purposes set forth in the Mark's Privacy Policy.
FEEDBACK
Mark's enables visitors to www.marks.com to provide Mark's with feedback by email or otherwise ("Customer Content"). If you provide Customer Content you grant Mark's a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Content throughout the world in any media, now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence and you waive any and all moral rights in the Customer Content. You also grant Mark's the right to use the name you submit with the Customer Content, if any, in connection with Mark's rights hereunder.
PRICING POLICY
Mark's has attempted to match online prices to those in store; however online prices, product and service selection and availability, and sale effective dates may differ from those in store and may vary by geographic region. Market conditions and competitive pressures may cause prices and availability to change without further notice. Additionally, although great care is taken in the production of the www.marks.com web site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.
All sale prices end at 1:59am ET of the posted end date.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.
www.marks.com offers limited-time sales values, special buys and items at Mark's' everyday low price. Regular prices shown are the prices at which the products have been sold by Mark's as of the date of issuance indicated.
All advertisements on www.marks.com web site are merely invitations for you to order goods or services from Mark's, and are not offers to sell by Mark's. A correctly completed Review and Submit page delivered by you to Mark's constitutes your offer to purchase the goods or services listed in your order. Your order shall be deemed to be accepted only at the point when Mark's sends a shipping confirmation email to the email address you provided. If you wish to cancel an order, you may request a cancellation by sending an email to us at marks.customer.service@canadiantire.ca. However, your cancellation request may not be effective if we do not receive and process your cancellation request before we confirm shipment of your order.
Mark's reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Mark's believes that customer conduct violates applicable law or is harmful to the interests of Mark's or any Third Parties.
Products may be purchased for delivery to an address located in Canada only. All sizes quoted are approximate. Some items shown may require assembly.
Please see "Help/Contact Us" for more information about shipping, our returns/exchanges policy and FAQ.
USER GENERATED CONTENT
Mark's may, from time to time, select content created and publicly posted by you (the "Contributor") on a third-party social media platform ("User Generated Content") that is relevant to and in conformity with Mark's brand vision and brand principles. Mark's has chosen this User Generated Content for the purpose promoting Mark's in accordance with these Terms and Conditions.
The Contributor should review the Terms and Conditions each time the Contributor grants permission or authorization to Mark's to use the Contributor's User Generated Content.
Consent
When User Generated Content is selected by Mark's, the Contributor will be contacted via the social media platform on which the User Generated Content appears. Mark's will ask the Contributor for his/her consent to use the specified User Generated Content in accordance with these Terms and Conditions. The Contributor will be asked to reply with "I CONSENT" to grant his/her consent. A direct response by Contributor within the same message thread using the language specified will be deemed to constitute valid consent. If no response is received from the Contributor, the specified User Generated Content will not be used by Mark's.
BY REPLYING "I CONSENT", THE CONTRIBUTOR IS ENTERING INTO AN AGREEMENT WITH MARK'S AND AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS, WITHOUT LIMITATION OR QUALIFICATION. THE CONSENT GIVEN BY CONTRIBUTOR SHALL ONLY BE VALID FOR THE USER GENERATED CONTENT SPECIFIED BY MARK'S.
License
By providing consent, the Contributor hereby grants to Mark's, the perpetual, non-exclusive, irrevocable, sublicensable, worldwide, royalty-free right and license to exhibit, distribute, reproduce, use, modify, adapt, publish, translate, transmit, disclose, publicly perform and publicly display the User Generated Content and the Contributor's name, voice, picture, portrait and likeness as it appears in or in connection with the User Generated Content and to incorporate such User Generated Content in other works in any format or medium now known or later developed for any and all commercial or non-commercial purposes, including but not limited to the advertising, marketing and promotion of Mark's and its products and services.
Notwithstanding the above, Mark's will have no obligation to make any use of any of the rights granted by the Contributor. Mark's' use of the User Generated Content or the Contributor's name and/or likeness does not imply any endorsement of or any affiliation with the Contributor.
The Contributor acknowledges he/she is not entitled to any compensation for use of the User Generated Content by Mark's.
Representations and Warranties
By granting the license, the Contributor represents and warrants that:
- He/she is 18 years of age or older;
- He/she has the full right, power and authority to grant the rights described in these Terms and Conditions;
- The User Generated Content was created by the Contributor or the Contributor owns or controls all rights in such User Generated Content, such that the Contributor has all necessary licenses, rights, consents and permissions to publish the User Generated Content and to grant the rights described herein, including permission from all person(s) appearing in the Contributor's User Generated Content;
- The exercise by Mark's of its rights under these Terms and Conditions will not violate the rights of any third party or any applicable laws, rules or regulations, including, without limitation, consumer protection, privacy, copyright, trademark and trade laws;
- The User Generated Content does not contain any worms, viruses or other code deemed harmful to Mark's or Mark's' users; and
- The User Generated Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.
Indemnity, Waiver and Release
The Contributor agrees to indemnify, defend and hold Mark's and the Third Parties, and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of Contributors breach of the User Generated Content section of these Terms and Conditions.
The Contributor hereby waives any and all claims to which the Contributor may become entitled for any reason whatsoever and does hereby release, remise and forever discharge Mark's and the Third Parties of and from any and all actions, causes of action, suits, debts, dues, sums of money, costs, claims and demands whatsoever, whether at law or in equity, which the Mark's or the Third Parties hereafter can, may or shall have, by reason of Mark's use of the User Generated Content.
The Contributor irrevocably and unconditionally waives (and agrees not to enforce) all rights in the User Generated Content, including without limitation any moral rights or equivalent rights which the Contributor may otherwise have under any laws now existing or which become law in the future in any part of the world. If requested, the Contributor will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights the Contributor has granted to Mark's under these Terms and Conditions.
MAXIMUM LIABILITY
If, notwithstanding the foregoing, Mark's or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of www.marks.com or its content, the liability of Mark's and the Third Parties shall in no event exceed in the aggregate $250 CAD.
INDEMNIFICATION
You shall indemnify and save harmless Mark's and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of www.marks.com.
LINKS
The www.marks.com web site contains links to web sites owned or operated by other entities which are not associated or affiliated with Mark's or the Third Parties. These links are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Mark's or the Third Parties of the linked web site or information contained therein or of their security or privacy practices. Mark's and the Third Parties shall not be responsible for the content of any other linked web sites and makes no representation or warranty regarding any other web sites or the contents on such web sites. If you decide to access other web sites, you do so at your own risk. Framing of the www.marks.com web site or any of its content in any form and by any method is strictly prohibited.
RELATIONSHIPS
The relationship between Mark's and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of www.marks.com.
GOVERNING LAW
This Agreement and its performance shall be governed by the laws of the Province of Alberta, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Calgary, in the Province of Alberta, Canada, in all disputes arising out of or relating to the use of www.marks.com and these Terms and Conditions.
ADDITIONAL TERMS
Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific web site functions available on www.marks.com.
SEVERABILITY
These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
HEADINGS
The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
ENTIRE AGREEMENT
These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except by Mark's as set forth above.
Revised November 21, 2019
Accessibility
Providing Goods and Services to People with Disabilities
Who is Canadian Tire?
For purposes of this Customer Service Accessibility Policy, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Bank, Canadian Tire Services Limited, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Ltd. (Mark’s), FGL Sports Ltd. (FGL), Canadian Tire Petroleum, PartSource, Padinox Inc. and CT Real Estate Investment Trust (REIT). Canadian Tire also includes any successors or subsidiaries of the above-listed companies.1
Our Accessibility Commitment
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.
Communication
When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability. We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.
Telephone Services
We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.
Assistive Devices
We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services. We will also ensure that our employees know how to use assistive devices that are available in various locations for customers use.
Service Animals
We welcome persons with disabilities who are accompanied by service animals. Service animals are allowed on the parts of our premises that are open to the public.
If a service animal is legally excluded from some parts of the premises, we will provide alternative measures to enable the person to obtain, use or benefit from our services.
We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.
Support Persons
Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption in Service
We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
This notice will be placed on the store’s website and at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.
Training
We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of Canadian Tire, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures. Training must be completed during the employee orientation process. Training will include:
- A review of the applicable accessibility legislation and the requirements of the Customer Service Standard.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
- How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
- What to do if a person with a disability is having difficulty in accessing our goods and services.
- Canadian Tire’s policies, practices and procedures governing the provision of goods or services to people with disabilities.
Training records will be kept, including the dates when the training is delivered, the number of employees to whom the training was provided and their names.
Customer Feedback Process
The ultimate goal of Canadian Tire is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty. All feedback will be directed to the store manager. We will make all reasonable efforts to address concerns or complaints promptly.
Availability of Accessible Customer Service Documents
We will, upon request, provide documentation in an alternate format to any person. Requests for accessible customer service documents should be made to the store manager or supervisor on duty. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person’s disability.
Scope
This policy applies to the provision of goods and services at all Canadian Tire locations and addresses the Customer Service requirements. As a reflection of our commitment to the principles of accessible customer service, all efforts will be made to apply these accessible customer service principles to the provision of goods and services in other Canadian Jurisdictions.
Modifications to this or other policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no change will be made to this policy before considering the impact on people with disabilities.
Questions about this Policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please speak with the store manager or supervisor on duty, who will escalate your question or concern accordingly.
Some businesses within the Canadian Tire family may have developed their own retail specific customer service accessibility policy. Should there be a conflict between a retail specific customer service accessibility policy and the Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.