Why can't I find an item online that is available in store?

Unfortunately, some of our items may not be available online. It all boils down to product availability and stock. But we won't bore you with the logistical details. The good news is you can always purchase this item in-store when you pick up your other ordered items. The transactions will have to be separate though.

Does Mark’s price match?

At Mark’s, we constantly strive to offer competitive prices in the market. Prior to purchase, if you find an item available for sale at a lower advertised price by our competitors; or within 30 days of your purchase, if you find your item advertised at a lower price by our competitors (or at our store) we will gladly match that price.

Conditions*: Present your original receipt along with proof that the item is being advertised at a lower price. The price must be verifiable by our employees, must be in Canadian currency, and must be sold by an authorized retailer located in Canada (internet offers do not apply). The advertised item must be the same brand and model and be available for immediate purchase. This policy does NOT apply to demo products, advertising errors or misprints, rebates, coupons, free or combined offers (i.e. gift with purchase), limited time offers (i.e. grand opening sales), flash sales, special pricing events (i.e. VIP, Friends & Family, Black Friday, Cyber Monday, Boxing Day),  close-outs, or liquidation items. Your credit will be in the same form of payment as the original purchase. The conditions of our Price Match Policy may be modified without notice.     

How do Spend & Get offers work?

During a Spend & Get offer period, a purchase needs to be made that is on or above the qualifying amount required.  Qualifying amount is based on subtotal before taxes and after discounts applied.  It excludes the purchase of gift cards and previous purchase.  Online orders that qualify, will receive a promo code via email, approximately 2 weeks after qualifying purchase is made.  The promo code will be valid during the redemption period.

How do BOGO 50% offers work?

When you purchase two BOGO (Buy One, Get One) eligible items, the second item must be of equal or lesser value. If qualifying items are purchased in even-numbered multiples, the lowest priced items in the cart will receive the discount.

Why can’t I redeem my coupon code online or in-store?

Certain coupon codes are built for an online only redemption and are only able to be redeemed through marks.com. Coupon codes that are not working on the website have potentially expired and are no longer valid for redemption. To stay in the loop on current promotions, sign up for email subscriptions to receive exclusive online only offers.

What time are your sale prices in effect?

Our sale prices typically start at 8:00am EST on the first day of the promotion, and end at 11:59pm EST on the last day of the promotion however these times may vary.